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Tasks

A task is a work item for staff about one or more participants (its subjects), worked by one or more members of staff (its assignees), with a status (todo, in_progress, done, cancelled), a priority (0 critical to 3 low) and an activity feed of comments and system events. A participant never sees a task.

  • Every task has a task type, the tenant's kinds of task. A field left empty when a task is created is filled from its type: name, description, priority, and a due date from the type's default duration.
  • Staff reach every task in their tenant. A task with no assignees is on the shared list everyone works from.
  • Journeys raise tasks with createUserTask: a task type, with the participant as subject, and, with assignees, going to the participant's assignees of the named relationship kinds.
  • Task types in the shared library are readable by every tenant.